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Information about the practice, procedures and services we offer our patients.<\/p>\n
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About the practice and services we offer our patients.<\/p>\n
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Information about the practice, procedures and services we offer our patients.<\/p>\n
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Welcome to NHS Standard, where our dedicated team provide a high standard of care for all your medical needs. If you have not yet registered, please contact us to do so. You will need to visit the surgery in order to complete registration.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Complaints procedure” module_id=”complaints-procedure” _builder_version=”4.24.2″ _module_preset=”default” title_font=”||||on||||” global_colors_info=”{%22gcid-66f17fa3-317b-465e-8a07-9b1e0826d4a6%22:%91%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22%93}”]<\/p>\n We are committed to providing the highest quality of care to all our patients. We understand that occasionally things may not go as expected, and we value feedback from our patients to help us improve our services. If you have a complaint, we aim to address it promptly and fairly. This document outlines the procedure to follow when making a complaint.<\/p>\n If you have a complaint, you can raise it in person, by phone, or in writing. Our staff members are trained to handle complaints sensitively and will assist you in starting the process.<\/p>\n If you choose to submit a formal complaint, please provide as much detail as possible, including:<\/p>\n \u2013 Your name and contact information You can submit your complaint in writing or by using our official complaint form, which is available at the reception desk.<\/p>\n Upon receiving your complaint, we will acknowledge it within [X] working days. This acknowledgment will include:<\/p>\n \u2013 Confirmation of receipt of your complaint Your complaint will be thoroughly investigated by our complaints manager or designated member of staff. This may involve gathering additional information, interviewing staff members involved, or reviewing relevant records.<\/p>\n Once the investigation is complete, you will receive a written response detailing the outcome of the investigation and any actions taken as a result. This response will be provided within [X] working days from the date of acknowledgment of your complaint.<\/p>\n If you are not satisfied with the response to your complaint, you have the right to escalate it further. You can request a review of your complaint by an independent body or escalate it to the relevant regulatory authority.<\/p>\n We value feedback on our complaints process and welcome any suggestions for improvement. After your complaint has been resolved, we may contact you for feedback on how we handled the process and to ensure that you are satisfied with the outcome.<\/p>\n All complaints will be handled confidentially and in accordance with data protection regulations. Information gathered during the complaints process will only be used for the purpose of resolving the complaint and will not be disclosed to any third parties without your consent.<\/p>\n We are committed to ensuring that all complaints are handled fairly, promptly, and with respect for the individuals involved. Your feedback is essential in helping us improve our services, and we appreciate your cooperation in this process.<\/p>\n If you have any questions about our complaints procedure or require assistance in making a complaint, please do not hesitate to contact our reception team, who will be happy to assist you.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Medicals and certificates” module_id=”#certificates” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{%22gcid-66f17fa3-317b-465e-8a07-9b1e0826d4a6%22:%91%22icon_color%22,%22open_icon_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22%93}”]<\/p>\n Below are the extensive variety of medical examinations, reports, and certificates that our practice offers.<\/span><\/p>\n <\/span><\/p>\n1. Initial Contact<\/h3>\n
2. Formal Complaint Submission<\/h3>\n
\u2013 Details of the complaint, including dates, times, and names of staff members involved (if applicable)
\u2013 Any relevant documentation or evidence<\/p>\n3. Acknowledgment of Complaint<\/h3>\n
\u2013 Details of who will be handling your complaint
\u2013 An estimated timeframe for the investigation and resolution of the complaint<\/p>\n4. Investigation<\/h3>\n
5. Response<\/h3>\n
6. Escalation<\/h3>\n
7. Feedback and Follow-up<\/h3>\n
Confidentiality<\/h3>\n